FAQ
BIDI® Stick Frequently Asked Questions ( FAQ )
BIDI® Vapor is currently expanding to the UK, Canada, Australia, and New Zealand. Keep an eye out for updates in our News Room here.
Once your registration has been approved, you will receive an email invitation to sign in to your Customer Portal. Please note that email approval can take up to three business days. If it’s not in your inbox after three days, check your Spam folder. You can also send an email to sales@bidivapor.com so we can assist you in getting a new invitation.
- Once you are on the Customer Portal Registration page, create your login details.
- Make sure to read the Terms and Conditions along with the Preferred Vendors Agreement to understand the legal limitations of the responsibility of both parties.
- Click the agreement button at the bottom of the pop-up document.
- After creating your login details, confirm your registration by clicking the LOGIN button. You may now access your BIDI® Vapor Customer Portal!
BIDI®️ Vapor employs multiple measures to ensure that underage vapers cannot access the BIDI®️ Stick. Our age verification measures are as follows:
Online age verification measures when purchasing from the BIDI®️ Vapor website:
- Upon visiting the website, an age verification pop-up appears to confirm if a customer is 21 years of age or older.
- At the purchasing stage, a customer is required to provide a government-issued identification card indicating their age and other necessary information.
- Our customer service representatives call customers who placed their order within 24 hours of the transaction to further verify their age and identity.
- Once validated, the shipment of the package will follow.
- Before receiving their delivery, customers are required to present their signature and a government-issued identification card, which must match the ID used to order the BIDI®️ Sticks.
Learn more about our BIDI®️ Youth Access Program Program by clicking here.
For brick and mortar/in-person sales via retailer stores:
- BIDI®️ Vapor does not offer free samples and products through vending machines.
- Direct retailers of the BIDI®️ Stick are required to uphold BIDI®️ Vapor’s age verification procedures by signing a Direct Retailer Pledge. They must require each customer to present a valid government-issued identification card which indicates their age and other necessary information. Direct retailers also have the right to put the transaction on hold when in doubt of the customers age eligibility.
BIDI®️ Vapor understands the implications and the negative impacts of underage vaping, and we firmly take a stand against it for the safety of the youth.
Learn more about our BIDI®️ Youth Access Program Program by clicking here.
You can learn more on our website www.bidicares.com. Here you can also find out how you can get involved, and even get a BIDI® Stick in return for your efforts!