FAQ

The Bidi Stick is a small disposable vape device with a 280 mAh cellphone-grade battery. For this reason, Bidi Stick does not have any buttons and does not require charging any refills. It is developed with an on-draw activation mechanism and is filled with 1.4 ml of premium e-liquid with 6% Nicotine. When the Bidi Stick is depleted of its liquid, it can simply be recycled, via the Bidi Cares Program.

The Bidi Stick has a medical-rate absorption pad. It also delivers a smooth nicotine transfer with 6% Class A nicotine per volume and does not require refilling nor recharging.

The Bidi Stick is activated when the user draws from it. It has no buttons, does not require any settings, and is ready to be used straight out of its packaging. It is also created with a unique mechanism of being able to deliver an accurate dose of e-liquid in every draw.

The Bidi Stick’s 280 mAh cellphone-grade battery will endure for a significant amount of time until all the e-liquid is consumed.

Yes. Bidi Sticks can be stored in your carry-on luggage or in your pocket. However, we recommend checking with the airlines you are traveling with to verify whether you may take your Bidi Stick with you inside the plane cabinet.

The Bidi Stick comes with 1.4 ml (84g) Premium SaltNic E-liquid with a 6% Class A Nicotine (60 mg/ml) concentration.

The Bidi Stick will accommodate any style that is preferred by the user. It has a tight draw that allows for a smooth throat hit, and it produces a satisfying amount of vapor.

Bidi Vapor is currently expanding to the UK, Canada, Australia, and New Zealand. Keep an eye out for updates in our News Room here.

Thank you for your interest in partnering with Bidi Vapor. You can become our wholesale and direct retail partner by creating an account here.

To receive the wholesale pricing, you must become one of our wholesaler or direct retailer partners first. You can register here.

You may visit the “Partner With Us” page in the menu to start creating your account with Bidi Vapor. You can also click here to register.

Firstly, we will ask for your business and personal information for contact purposes. To register, you will also need to submit certificates applicable to your state. These certificates can include Wholesale License Certificate and Nicotine Reselling License and Certificate to prove that you are an authorized nicotine-product seller.

Moreover, as a Direct Retailer, we will ask you to share the same responsibilities in restricting the youth from accessing Bidi Vapor products through our Retailer Pledge. You can read more about our Retailer Pledge here.

Once your registration has been approved, you will receive an email invitation to sign in to your Customer Portal. Please note that email approval can take up to three business days. If it’s not in your inbox after three days, check your Spam folder. You can also send an email to sales@bidivapor.com so we can assist you in getting a new invitation.

Upon receiving the email invitation, click the link provided. You will be redirected to the Customer Portal Registration.

1. Once you are on the Customer Portal Registration page, create your login details. 
2. Make sure to read the Terms and Conditions along with the Preferred Vendors Agreement to understand the legal limitations of the responsibility of both parties. 
3. Click the agreement button at the bottom of the pop-up document. 
4. After creating your login details, confirm your registration by clicking the LOGIN button. You may now access your Bidi Vapor Customer Portal!

Remember that your login email is the same email you used when you placed your order. Don’t forget to confirm and ensure that your provided mailing address, email address, and phone contact information are all active and updated to receive automatic shipping and order status updates. For more detailed and visual information, watch the instructional video here.

Yes. Any act of presenting, possessing, and acquiring false identification with the deliberate intent of committing fraudulent actions is punishable by law. Based on the offenses committed, an individual may be charged with either a misdemeanor or a felony and shall suffer the penalties and fines.

Bidi Vapor has a zero-tolerance policy on any activity constructed and proven as fraudulent. If proven and detected that a customer has falsified, manufactured, altered, or duplicated any form of government-issued to complete a purchase on www.bidivapor.com, orders made will be immediately canceled and the account used will be terminated instantly. We stand firm against underaged purchases of Bidi Stick, and the company reserves the right to take legal action if deemed necessary.

Yes. Online direct retailers of e-cigarette devices are required by law to establish a verification process that ensures the age legality of every customer who attempts to purchase. However, we have a guaranteed strong and secured Privacy Policy, and your shared information will be kept confidential and will not be shared with any business affiliates.

You are only required to submit proof of identity for the sole purpose of age verification alongside your name and age. You have the liberty to conceal any other unrelated information.

The verification system has no access and does not recognize previous transactions as a constant approach in verifying the customer’s age with every purchase attempt of Bidi Stick products.

We appreciate your cooperation in compliance with the process and provide the authentic and correct information. At this stage, the Bidi Stick customer support team will be more than happy to assist you with your purchase.

Once you have complied with all the necessary processes, we will instantly approve your purchase when you use your linked email address in your Bidi Stick account. Should you have any questions about this, please do not hesitate to contact support@bidivapor.com, and we will be more than happy to help you.

You can still submit your desired purchases, and your order request will be received and evaluated by the Bidi Stick Customer Support Team. Our system will put this order request on hold to allow time for our team to verify your identity and your age.

If you think this warning message is a simple technical error and prohibits you from ordering, take a screenshot of the error page and send it to support@bidivapor.com so our customer support team can assist you.

You will need to register your full legal name that is reflected in your government-issued identification card for you to order and have your request approved. Bidi Stick support team is required by law to fully verify your age and identity to finalize your order. In case we are unable to verify the legality of your age and identity, we will be forced to cancel your order request.

Yes, it will be enough for age and identity verification. Once you submit your order, your request will be processed and verified by the Bidi Stick support team. After a successful verification, your order will then be finalized.

Yes. If you have entered a request but otherwise flagged for age verification, the system automatically accepts funds from the transaction to reserve and put a hold on the items that you selected for purchase. This is a mechanism to avoid selling this product to someone else by placing it on “hold”. Should you wish to cancel your transaction, the funds will then reappear to your account.

For documents submitted to the Bidi Stick website, your file size must not be larger than 4MB. If you resized your documentation, but continue having issues, you may contact our customer support at support@bidivapor.com. State in your email that you are unable to upload your documentation and include your order number and verification documents that you were trying to upload.

The Bidi Stick support team will help you verify your age and identity. Once the process is completed, they will notify you and finalize your order.

The Bidi Stick is made with high-quality components that are recyclable. We recommend that you visit the Bidi Cares Program page to help us save the environment by recycling your Bidi Sticks with us. For every 10 Bidi Sticks you return, we give you 1 FREE as a thank you gift for doing your part in saving the planet.

Bidi Cares is an environmentally friendly initiative launched by Bidi Vapor to move towards sustainable vaping. Bidi Vapor created the Bidi Stick to reveal the future of vaping with a more environmentally friendly vaping device. To further our efforts to save the planet, we encourage you to get involved by recycling your used Bidi Sticks. To show our gratitude for your sustainable choice we will give you a free Bidi Stick at your next purchase as a token of appreciation for your efforts.

You can learn more on our website www.bidicares.com. Here you can also find out how you can get involved, and even get a Bidi Stick in return for your efforts!